Sales Policy

Welcome to Da Nang Travel, your trusted destination for pet accessories in Vietnam. As a responsible retailer, we are committed to providing our customers with a transparent and fair sales experience. This sales policy outlines the key terms and conditions that govern our sales transactions.

Product Availability

We strive to maintain a comprehensive inventory of pet accessories, including products for cats, dogs, hamsters, and ornamental reptiles. However, please note that product availability is subject to change without prior notice. In the event that a desired item is out of stock, we will make every effort to notify customers and provide estimated delivery times.

Pricing and Payments

All prices displayed on our website are in Vietnamese Dong (VND) and inclusive of applicable taxes. We accept a variety of payment methods, including cash, bank transfer, and select online payment gateways. Customers are responsible for any applicable transaction fees or exchange rate differences.

Shipping and Delivery

We offer reliable shipping options to ensure your pet accessories arrive safely and on time. Delivery times and costs may vary depending on the destination and shipping method selected. We will provide customers with detailed shipping information, including estimated delivery dates, upon confirmation of the order.

Returns and Refunds

We understand that occasionally customers may need to return or exchange an item. Our return policy allows for the return of unused and undamaged products within 14 days of delivery. Refunds will be issued in the original form of payment, less any applicable shipping or handling fees. Customers are responsible for the cost of returning the item(s).

Customer Support

Should you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help. You can reach us by phone, email, or through the contact form on our website. We are committed to responding to all inquiries in a timely and professional manner.

Privacy and Data Protection

Da Nang Travel values the privacy of our customers. We are committed to protecting your personal information in accordance with our Privacy Policy. Any data collected during the sales process will be handled securely and used solely for the purpose of fulfilling your order and improving our services.

We appreciate your trust in Da Nang Travel and look forward to assisting you with all your pet accessory needs. If you have any further questions or require additional information, please do not hesitate to contact us.

Thank you for choosing Da Nang Travel.